Vacature Senior Communication Specialist

Senior Communication Specialist in Maastricht

The organisation

We are the Mercedes-Benz Customer Assistance Center Maastricht. Years of experience and our strong focus on customer centricity has given us expertise to steer and develop global Customer Contact Centers (CCC) around the world. We belong to the Mercedes-Benz Global Customer Service & Parts division and collaborate closely with other departments and divisions to create the best customer journey.

With an international team of over 1000 colleagues, we work to create the ultimate customer experience not only for the drivers of our vehicles but also in support of the retail and logistics organizations.

WE CARE for customers, they are part of our DNA.

The function

What will be your key responsibilities:

Internal Communications:

• Manage content and community engagement for the CAC Intranet website (Social Intranet).
• Initiate and execute internal communication content and mediums.
• Advise, coordinate, and edit company-wide communications from the Management Board and various departments.
• Ensure all communications adhere to Mercedes-Benz Standards and Corporate Identity rules.
• Support intra-company communication about the CAC.
• Liaise with different departments and the Works Council on relevant internal communications.
• Define and execute annual, quarterly, and monthly communication campaigns.
• Develop and coordinate events and communication plans on strategic matters.
• Play a key role in employer branding development and maintenance.
• Consult on communication strategies for high-profile programs and projects.
• Regularly review and update the CAC Communication Guidelines.

• Be familiar with the latest trends in communication, including platforms, methods, and technologies, with the ability to leverage these for innovative and effective organizational communication.

External Communications:

• Maintain and manage content for the CAC Internet website.
• Act as a CAC spokesperson in collaboration with the Management Board and other stakeholders.
• Handle crisis situations impacting the CAC image.
• Liaise with MBNL and Headquarters for crisis communication and press releases.
• Ensure compliance with Mercedes-Benz Corporate Identity and Social Media Governance rules.

Requirements

• Bachelor’s or Master’s degree in Communications, Marketing, Public Relations, or a related field.
• 3-5 years of experience in external communication (media relations and press), preferably in an international environment.
• Fluent in English and German.
• Proven expertise in creating and executing communication strategies aligned with business objectives.
• Detail-oriented with the ability to prioritize tasks, work independently, and meet tight deadlines.
• Strong ability to communicate clearly and translate complex information into clear messages.
• Exceptional writing, editing, and proofreading skills.
• Strong project management skills.
• High-level proficiency in PowerPoint; knowledge of photo editing and graphic design software is a plus.
• Digital fluent with experience in collaboration and social media applications.
• Strong partnership and collaboration skills, with an emphasis on building effective relationships.
• Ability to exhibit a sense of urgency for timely delivery of critical content.
• Flexibility to adjust working hours to meet business needs.
• Knowledge of Change Management principles.
• Confidence in driving initiatives with various stakeholders, including at the executive level.

We offer

Why Join Us?

At Mercedes-Benz, we value innovation, collaboration, and excellence. Join our team and be part of a company that is shaping the future of the automotive industry. We offer a dynamic work environment, opportunities for professional growth, and the chance to work with a diverse and talented team.

Mercedes-Benz is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The procedure

If you are ready to take on this exciting challenge and make a significant impact, we would love to hear from you. Please submit your resume and a cover letter detailing your experience and why you are the perfect fit for this role.

Application Deadline: 09.12.2024