Vacature Internship IT - Product, Process & Data Governance department

Internship IT - Product, Process & Data Governance department in Maastricht

The organisation

We are the Mercedes-Benz Customer Assistance Center Maastricht. Years of experience and our strong focus on customer centricity has given us expertise to steer and develop global Customer Contact Centers (CCC) around the world. We belong to the Mercedes-Benz Global Customer Service & Parts division and collaborate closely with other departments and divisions to create the best customer journey.

With an international team of over 1000 colleagues, we work to create the ultimate customer experience not only for the drivers of our vehicles but also in support of the retail and logistics organizations.

WE CARE for customers, they are part of our DNA.

This is a internship in the IT department of the Mercedes-Benz Customer Assistance Center (CAC), which has grown from being the local IT Provider for the CAC to being the Global Service Provider for the core CRM application of Mercedes-Benz worldwide. In total up to 20.000 dealers and 2000 call center agents worldwide make use of our applications.

We are looking for interns to join our teams, with several assignments available.

Your tasks and responsibilities are:

• Join the day to day activities of the team you are working together with (e.g. team & department meetings, Agile events)
• Work on the given assignment, we have assignments in the areas of:

The function

• Product ownership, support the Product owners of our agile teams in their day to day activities like Jira documentation, Agile team and Release Train events, preparing the PO Squad meetings
  
  • Investigate and propose new, funny and engaging ways of communicating new features and product/process simplification examples towards the organization.
  • Review and propose a documentation setup for our products within the Sirius ecosystem. Looking at best practices from companies that use Confluence and Scaled Agile Framework (SAFe).
  • Come up with a marketing and communication strategy for our IT Department.
  
  
• Data Engineering:
  
  • Enhance our Data Vision and explore how we can get most value out of data generated in our company. Define which data points are most relevant and which data quality aspects are important to focus on.
  • Create a platform together with our Release train engineers on the data structures (e.g. Jira), within our Agile Release train (ART) with the aim to use it in a roadmap / prognosis model and bring more automation to our ART. This assignment would involve a deep immersion into the Scaled Agile Framework operating model as well as full stack Python programming.
  • Investigate AI and Data science possibilities and pre-requisites within our ecosystem and create an implementation plan for use cases defined based on our SAFe (agile) way of working. If time allows support the implementation as well.
  • Support in defining and implementation of our Data management and Data Governance initiative. You will work on one of the DAMA-DMBOK defined focus area’s and create a plan to improve this and if time allows implement your recommendations.
  
  
• Quality Management, support our test coordinators by investigating improvement points in the area of quality and test management. Look at industry standards and combine these with findings to identify measures and implement these.
• Performance management, support our IT performance manager and see which areas in our IT Department we can improve or make more efficient by creating/adjusting process descriptions, reporting solutions or other great idea’s you bring to the table

Requirements

What do you have to bring?

• Studying for a bachelor or master’s degree in Information Technology or similar 
• Good communication skills; English is our corporate language
• Analytical and design thinking
• You are curious, pro-active and self-motivated
• Available 32-40 hours a week for a period of 3-6 months (depending on the assignment and university requirements)

We offer

This Internship is a full-time position requiring 40 working hours per week, starting preferably in February 2025.

We offer you an internship in a multicultural, dynamic, and informal international working environment. We offer a compensation of € 800,- gross, based on 40 hours per week.

The internship needs to be a part of your study program, graduates are not allowed to apply.

The procedure

Please use the “apply” button to upload your CV, motivation letter and a current certificate of enrolment (both in English).

Due to data privacy reasons we cannot accept any applications sent by email. Please be so kind to use the link provided.