Vacature Customer Service Representative | Customer Advocacy Team | French

Customer Service Representative | Customer Advocacy Team | French in Maastricht

The organisation

We are the Mercedes-Benz Customer Assistance Center Maastricht. Years of experience and our strong focus on customer centricity has given us expertise to steer and develop global Customer Contact Centers (CCC) around the world. We belong to the Mercedes-Benz Global Customer Service & Parts division and collaborate closely with other departments and divisions to create the best customer journey.

With an international team of over 1000 colleagues we work to create the ultimate customer experience not only for the drivers of our vehicles but in support of the retail and logistics organizations.

WE CARE for customers, they are part of our DNA.

The function

As an experienced French language Customer Service Representative within our Customer Advocacy Team (France) in Maastricht, you will ensure that you offer a quality service and that our customers retain their passion for Mercedes-Benz. Our Customer Assistance Centre (CAC) in Maastricht (The Netherlands) looks after our Mercedes-Benz customers and Mercedes-Benz authorised dealerships in Europe. Our passion is to drive customer service and quality to the next level because we know that happy customers make loyal customers. That's why we're seeking French language Customer Service Representatives to join our Customer Advocacy Team in Maastricht.

Our office is located in the beautiful university city of Maastricht and it is less than less than a 1.5km walk from Maastricht Train Station. The route is also well served by buses and cycle paths. There is free on-site parking. We have an on-site Barista and a lovely canteen which serves delicious breakfast and lunch options.

What does a typical week look like?

• Receiving, investigating and resolving email complaints from customers.
• Making outbound calls to both customers and Mercedes-Benz authorized dealerships.
• Actively listen to customers to understand their concerns and provide tailored solutions.
• Keeping meticulous notes and updates of customer interactions, resolutions and feedback provided.
• Proactively looking out for patterns and trends and collaborating with your colleagues and line managers to come up with smart ways to prevent recurring issues.
• Assisting with the development and implementation of customer-focused initiatives and programmes.

Requirements

Here in Maastricht, we are recruiting for a French language Customer Service Representative with a passion for customer satisfaction. What do you bring?

• A minimum of two years of customer service experience.
• Fluency and strong communication skills in French (written and spoken)
• You will also be able to communicate to a professional level in English. All CAC training and business communication is carried out in English.
• A love of problem-solving coupled with a curiosity to thoroughly investigate the facts of each case.
• A professional and empathetic communication style, both over the phone and in writing.
• IT literacy with experience using customer support software and CRM systems.
• Willing to relocate to within 40km of our office (brief details of the relocation package can be found in the ‘compensation’ section).

We offer

Get ready to join us as a French language Customer Service Representative within our international dream team! Here's what's in store for you at our Mercedes-Benz CAC in Maastricht:

• A gross monthly starting salary of €2,885 for 40 hours of work per week
• An annual holiday allowance of 200 hours (based on full-time employment
• An 8% holiday allowance (paid out annually each summer)
• Personal performance-based incentives and an annual company performance-based bonus.
• Free, on-site parking.
• A flexible hybrid working model (once you are fully trained up and competent)
• An attractive relocation package which covers your travel and living expenses for your first six weeks (in accordance with Mercedes-Benz CAC relocation package regulations).
• An extensive training programme and a tailor-made professional development plan.
• Travel to work expenses based on your personal situation and distance from the office (bike purchase/lease, public transport or mileage).
• A thriving social club and free on-site fitness classes.
• A discounted collective health insurance policy.
• A non-contributory pension plan.

The procedure

Is this your dream job in the Mercedes-Benz CAC in Maastricht? We can’t wait to hear from you! Please click on the ‘apply now’ button and upload your CV and motivational letter.

For GDPR purposes, we cannot accept any applications via any other method.

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