Our home base is the Mercedes-Benz Customer Assistance Center Maastricht, which is the central point of contact in Europe for After-Sales, caring for the needs of current and prospective Mercedes-Benz customers. Beyond this responsibility, we also steer and further develop the global Customer Contact Centers (CCC) of Mercedes-Benz for After-Sales and Sales. 1400 employees from 42 different countries add diversity and enrich an organization dedicated to drive customer satisfaction and high performance. Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level.
For over 20 years Mercedes-Benz CAC aims to provide the best quality customer service in Europe. Maintaining these standards would not be possible without all of the talented and motivated colleagues that contribute to the success of our company.
Our Mercedes-Benz OneEntry Service Desk team, based in Maastricht, is part of the Omni-channel Commerce department operating across Stuttgart, Lisbon, and Berlin. Since our launch in January 2020, we've expanded from three to 23 products, reflecting our adaptability and growth. We handle a wide array of service requests and incidents globally, ensuring effective ticket resolution and maintaining an extensive knowledge base. By taking over basic tasks from product teams, we contribute to timely and effective resolutions. Our dedication ensures seamless, secure online interactions for Mercedes-Benz customers, upholding a gold standard in support and service.
As our Technical Specialist I, you will be part of international team. In cooperation with this incredible team, you will share the responsibility of bridging the gap between business and IT to deliver a top-tier online customer experience for Mercedes-Benz passenger car customers.
Together you will face challenges such as:
Technical Support:
CMS Issue Analysis:
Collaboration and Communication:
Profile Must-Haves:
Education/Experience:
Technical Skills:
Soft Skills:
Other:
We offer you:
Working hours:
This position is on a full-time basis (40 hours per week) and the department is open 24/7. This means you will work in shifts and of course get shift allowance for working nights and weekends.
Shift allowance:
Monday - Friday 20h00 – 22h00 25%
Monday - Friday 22h00 – 07h00 50%
Saturday 50%
Sunday 100%
Training & onboarding:
We provide an extensive 4 week initial training period and a follow-up buddy program in a dedicated onboarding team to help you fit in. The training period is, of course, paid for.
Furthermore we:
Does all of this sound appealing to you? If so, we want to hear from you. What are you waiting for? Please use the link to apply with your C.V. and motivation letter in English.
For data privacy reasons we do not handle any applications sent by email.
The first step in the selection process is an interview with one of our recruiters. The second and last step will be an assessment with the hiring manager of the department present as well.
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