Vacature Product Owner

Product Owner in Maastricht

The organisation

We are the Mercedes-Benz Customer Assistance Center Maastricht. Years of experience and our strong focus on customer centricity has given us expertise to steer and develop global Customer Contact Centers (CCC) around the world. We belong to the Mercedes-Benz Global Customer Service & Parts division and collaborate closely with other departments and divisions to create the best customer journey.

With an international team of over 1000 colleagues, we work to create the ultimate customer experience not only for the drivers of our vehicles but also in support of the retail and logistics organizations.

WE CARE for customers, they are part of our DNA.

The function

The main goal of the Product Owner is to maximize the value of the products created by an Agile Development Team, working in a Scaled Agile Framework (SAFe) setup.

Within the department of Demand Management and Governance, the Product Owner will be part of an international team with colleagues from all continents, working out of the Maastricht offices, and cooperating with suppliers worldwide. Within this environment the Product Owner acts as the liaison for business stakeholders and end users, and makes sure that the goal and the vision are correctly aligned with the work items on the product backlog.

Tasks and responsibilities:

• Assist in defining a vision and goals, and maintain a roadmap for product development, based on input from stakeholders. With this, support the team in maintaining a cohesive vision
• Communicate with a broad range of stakeholders, including customers, external suppliers, business managers, architects and the development team
• Guard the alignment between goals/vision and business objectives. With this, set and execute operational plans
• Manage the Product Backlog, understanding and anticipating the client’s needs
• Map the priority of Backlog items with possibilities, dependencies and restrictions of the Development Team. With this, driving innovation in combination with enhancing quality
• Ensure that the team always has an adequate amount of prior prepared tasks to work on
• Oversee the different development stages. As a key player you participate, guide and support throughout each event: planning, refinement, review, and sprint
• Work with stakeholders to identify and organize the steps required for the next increment/interval
• Act as the primary communicator and link between stakeholders and teams
• Be accountable for each stage of the development process and the final product, taking a primary role in inspecting and evaluating product progress through each sprint and increment/interval
• Keep track of all the developments in IT, Telecom and call center management and use this knowledge to advice Management and Business Partners on opportunities to increase efficiency and effectiveness by means of ICT
• Coordinate business partner’s demands and with this, support them in e.g. the optimization of business processes and risk assessments

Requirements

• University degree or higher-vocational in computer science, Engineering or related field or a combination of related experience and education
• At least three years of working experience as IT Consultant(or similar experience as a Product Owner)
• Familiar with at least one of the three specific tech stacks: Salesforce, Genesys, Azure, with a strong focus on functional analysis
• Strong knowledge and experience in software development in an Agile environment(SAFe is an advantage, not mandatory though)
• Excellent verbal and written communication skills in English (second European language is a plus)
• Strong analytical background, communication and problem solving skills
• Good analytic and interpersonal skills to influence and engage colleagues, along with a broad understanding of the businesses they support
• Ability to partner with both technical and non-technical peers and stakeholders, to interact with various levels of management, and to promote cross functional collaboration
• Ability to be flexible and work outcome based, both independently and in a team environment, in a high pressure, multi-tasking environment with changing priorities
• Willingness to travel when needed(up to 10% of the time)

We offer

You will join a multicultural, innovative and informal international working environment with interesting conditions, both primary and secondary. It’s important to be somewhere you feel you can grow. We offer opportunities that enable you to develop.

Furthermore, a health insurance at discount rate, a company bonus (variable payment) and a non-contributory pension plan are just some of the secondary benefits of working with us.

In addition, we offer a comprehensive relocation package.

The procedure

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