Vacature Internship - IT Performance Management

Internship - IT Performance Management in Maastricht

The organisation

We are the Mercedes-Benz Customer Assistance Centre Maastricht. Years of experience and our strong focus on customer centricity have given us the expertise to steer and develop global Customer Contact Centers (CCC) around the world. We belong to the Mercedes-Benz Global Customer Service & Parts division and collaborate closely with other departments and divisions to create the best customer journey.

With an international team of over 1000 colleagues, we work to create the ultimate customer experience not only for the drivers of our vehicles but also in support of the retail and logistics organizations.

WE CARE for customers, they are part of our DNA.

Within the IT Product, Process & Data Governance department of our CAC IT department we are looking for interns in multiple areas like: Product owners, Quality assurance, Communications, Scaled Agile (SAFe), Scrum Masters, Data Governance & Data Engineering. There are several assignments available fitting to various studies and phases.

Gain real-world experience with us and make an impact @ Mercedes-Benz!

The function

We have an assignment in our team of Performance Management. You will join the day to day activities of the team you are joining (e.g. team & department meetings, Agile events).

You will support our IT performance manager and see which areas in our IT Department we can improve or make more efficient by creating/adjusting process descriptions, reporting solutions or other great idea’s you bring to the table.

Requirements

What do you bring?

• Studying for a bachelor or master’s degree in Information Technology or similar 
• Good communication skills
• English is our corporate language
• Analytical and design thinking
• You are curious
• You are pro-active and self-motivated
• Available 32-40 hours a week for a period of 6-9 months (depending on the assignment and university requirements)

We offer

We offer you an internship in a multicultural, dynamic, and informal international working environment. We offer a compensation of € 800,- gross, based on 40 hours per week.

The internship needs to be a part of your study program, graduates are not allowed to apply.

We will review all applicants and select a few candidates to join us for a speed date session at our office on the 15th of May. Make sure to free you calendar in the afternoon.