Vacature Business Controller

Business Controller in Maastricht

The organisation

We are the Mercedes-Benz Customer Assistance Center Maastricht. Years of experience and our strong focus on customer centricity has given us expertise to steer and develop global Customer Contact Centers (CCC) around the world. We belong to the Mercedes-Benz Global Customer Service & Parts division and collaborate closely with other departments and divisions to create the best customer journey.

With an international team of over 1000 colleagues we work to create the ultimate customer experience not only for the drivers of our vehicles but in support of the retail and logistics organizations.

WE CARE for customers, they are part of our DNA.

The function

Where will you work?

Within the department “Controlling”, the Business Controller is part of the controlling team, which consists out of Business Controllers and Business Analysts working together for specific parts of the organization. The controlling team is responsible for the full plan & control cycle for the location in Maastricht (1200 FTE and a yearly budget of >180 mio EUR).

By using your soft skills you are positioning yourself within the business and provide management with support on the financial situation and provide analyses and guidance on strategic and operational topics. In addition, you strive for operational excellence within the Finance team by innovating and integration of new technologies. You can lead by invisible hands.

Being part of the Finance department, you will have to manage a large variety of financial and non-financial stakeholders within the MBCAC and in the Mercedes-Benz organization.

As a Business Controller you:

• Act as a sparring partner towards management and internal/external stakeholders
• Challenge and provide insight to facilitate decision making, able to prepare convincing stories
• Support in projects with business case calculations and budget control
• Perform calculations for new services and/or customers and prepare the resulting Service Level Agreements with the respective business partners
• Provide effective financial analysis (actuals vs. target) and presentations  
• Support in day-to-day Controlling tasks such as (annual) budgeting and forecasting
• Act as a quality gate keeper and perform the required internal controls
• Improve cost efficiency and cost control of the CAC
• Continuously improve, optimize and automate processes and departmental structures
• Actively contribute towards innovation, development, consulting and projects within the controlling department
• Steer business analysts

Requirements

Who are you?

• Bachelor and/or Master degree in Finance and/ or Economics
• Work experience in a similar role, preferably industries with operations
• Able to participate in operational/strategic projects
• Being able to quickly adapt to a dynamic working environment
• Excellent communication skills
• Team player – being an active part of a continuous developing Controlling team
• Stress resistant and able to handle deadlines
• Service-minded and “hands-on” attitude
• Fluent in English, both written and oral
• Ownership and independent thinking

We offer

This is a fulltime position, 32 hours would be optional.

You will join a multicultural, innovative and informal international working environment with interesting conditions, both primary and secondary.

Furthermore, a collective health insurance at discounted rates, development opportunities, a result-oriented bonus (variable payment) and a non-contributory pension plan are just some of the secondary benefits of working with us.

In addition, we offer a comprehensive relocation package (if applicable).

The procedure

Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.

Due to data privacy reasons we cannot accept any applications sent by email. Please be so kind to use the link provided.