At Mercedes-Benz, we are dedicated to providing exceptional customer experiences. We believe that customer satisfaction is the cornerstone of our success, and we strive to go above and beyond to meet their needs. We are currently seeking passionate and customer-focused individuals to join our Customer Advocacy Team. As a member of this team, you will play a crucial role in ensuring our customers receive outstanding support and assistance throughout their journey with us and you will support us in achieving our CAC 2025+ strategic target picture.
As a Customer Advocacy Team Member, you will be the second level contact for our customers, working diligently to champion their interests within the organization. You will act as a liaison between our customers and Mercedes-Benz, advocating for their needs, and driving improvements in our products and services. Your goal will be to ensure customer satisfaction, build strong relationships, and contribute to our overall success.
Responsibilities:
Who are you?
Learning
You aren’t expected to know everything when you get here. That’s why we start with three weeks of training for all employees for the relevant systems and processes. All we ask in return is that you take the time to learn and develop your skills as best you can. After this three weeks of training, you will have a buddy at the market who will train you on the markt specific procedures and the communication standards.
Location
Maastricht is a charming city in the south of the Netherlands - the very heart of Europe. It embodies elegance, class and culture as well as boasting a perfect destination for travelling to other areas of the continent.
Due to its location, Maastricht is a melting-pot of different nationalities creating a vibrant, multi-lingual community in which it’s easy to feel at home.
Does all of this sound appealing to you? If so, we want to hear from you. What are you waiting for? Please use the apply button to upload your CV and motivation letter in English. When applying, we will ask you to do an online test, a first opportunity to show us your skills.
For data privacy reasons we do not handle any applications sent by email.
Schrijf je in voor onze Job Alert en ontvang dagelijks/wekelijks alle vacatures die matchen met jouw zoekgebied!