The Mercedes-Benz Customer Assistance Center (CAC) in Maastricht, The Netherlands, is the central point of contact in Europe, caring for the needs of current and prospective Mercedes-Benz customers. More than 45 different nationalities add diversity and enrich an organization dedicated to satisfied customers and high performance. Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level.
Maastricht is a charming city in the south of the Netherlands - the very heart of Europe. It embodies elegance, class and culture as well as boasting a perfect destination for travelling to other areas of the continent. Due to its location, Maastricht is a melting-pot of different nationalities creating a vibrant, multi-lingual community in which it’s easy to feel at home.
GSSN+ (Global Standard Source for Network Data) is the central source of dealer master data for Mercedes-Benz AG retailers world-wide. As part of the Retail Service portfolio in the Mercedes Benz Customer Assistance Center (MBCAC), the GSSN+ Service Center constitutes the central governance entity for all GSSN+ related issues and inquiries and ensures optimal data quality, provides market consultation and qualification, and serves a first point of contact for all GSSN+ relevant questions and concerns.
As GSSN+ Service Center Market Trainer, you create, develop and update training materials for self-study and webinars, create and maintain training documentation, deliver web-based trainings to GSSN+ users and market administrators, evaluate and adapt to training feedback submitted by participants.
Job Duties & Responsibilities
Required Qualifications
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